Why It’s More Important Than Ever to Know Your Aftercare Provider
Today, more than ever, it is so important that you protect your clients and your practice by taking the time to form a close relationship with your aftercare provider, ensuring that you really know them, and have a comprehensive, professional, documented understanding of the services they provide and the practices that they employ after leaving your office.
The pet cremation industry is currently unregulated. There is no enforcement of unified terms, descriptions, or standards of service. Service names, and operating procedures, specifically Individual Cremation, often do not match client’s expectations and can be misleading. New service providers, seeing the opportunity for financial gain are popping up everywhere. And veterinarians are finding themselves entangled in lawsuits because client expectations under their care do not match the services they received by the aftercare provider they recommended.
As a dedicated, caring professional you have an intimate relationship with your patients and their families through every stage of their pet’s life. You’ve worked hard to establish trust with your clients, and would do your utmost to protect that trust.
At Cedar Hills we not only understand and respect that trust, we guard it. Since 1972 we’ve passionately pioneered pet aftercare services for Tennessee’s veterinarians and pet lovers. We are dedicated to providing dignified, trustworthy options for beloved pets’ final rest, as well as comfort, security, and peace of mind for veterinarians and their grieving clients.
The International Association of Pet Cemeteries and Crematories, a national coalition of concerned, responsible pet aftercare providers, of which Cedar Hills is a voluntary member, has set out to standardize our industry, developing a code of ethics, universal service terms, and official crematory operating and tracking procedures.
Our goal is to fortify the integrity of our industry, and to protect our veterinarians, our clients, and ourselves by guaranteeing that in all our business dealings IAOPCC members are committed to excellence, to a clear understanding of services rendered, and to fair and equitable principles.
You Serve Your Clients All Day Long – Cedar Hills Is Here To Serve You.
To Your Practice We Deliver:
- Dedicated, professional and compassionate client care for over 40 years.
- Convenience of one source for all your aftercare needs. We are Tennessee’s only full service pet funeral home.
- Full equipping with everything needed to inform your clients, protect your practice, and enhance your staff’s service and productivity – including service detail signature forms, identification tags, cremation release and return logs, brochures, DVDs, and a comprehensive website.
- Consistent, efficient service twice weekly, at the week’s beginning and end.
- Emergency pickup service available.
- Timely Private Cremation returns typically 2-5 business days.
- IAOPCC approved crematory operations and tracking procedures ensures everyone is protected and fully informed on services.
- Professional courtesies extended to staff members of the veterinarians we serve.
- A sense of appreciation. It is our privilege to serve you, and an honor that you entrust your clients to us. At Cedar Hills we are always finding new ways to show the practices we service how very much they mean to us.
2467 Nashville Hwy • Columbia, TN 38401